Refund & Return Policy

We offer a generous 30-day return window on most items. You have 30 calendar days from the date you receive your order to initiate a return. Whether it wasn’t quite what you expected or you simply changed your mind, we’ve got you covered.

To start a return, simply email us at support@breezepod.io with your order number and reason for the return. We’ll respond within 24 hours with clear instructions on how to send your item back.

To ensure a smooth return experience, please make sure your item meets the following conditions:

• Unused and in original condition — The item should be in the same state as when you received it.
• Original packaging — Please return the item in its original packaging, including all tags, labels, manuals, and accessories.
• No signs of wear or damage — Items that show signs of use, wear, alteration, or customer-caused damage may not be eligible for a full refund.
• Proof of purchase — Please include your order confirmation email or order number with your return.

If an item is returned in a condition that doesn’t meet these requirements, we may issue a partial refund or return the item to you. We’ll always communicate with you before making any decisions.

Once we receive your returned item, here’s what happens next:

1. Inspection: Our team will inspect the returned item within 2 business days of receiving it. We’ll check that it meets our return conditions.
2. Approval notification: You’ll receive an email letting you know whether your refund has been approved or if we need any additional information.
3. Refund issued: Once approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the refund to appear on your statement.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@breezepod.io and we’ll investigate immediately.

While we strive to accept returns on as many products as possible, certain items are not eligible for refunds due to hygiene, safety, or customization reasons:

• Gift cards — All gift card purchases are final and non-refundable.
• Personalized or custom-made items — Products that have been customized, engraved, or made to your specifications cannot be returned.
• Intimate or hygiene-sensitive products — For health and safety reasons, items such as earbuds, personal care accessories, or similar products that have been opened or used are non-refundable.
• Downloadable software or digital products — Once accessed or downloaded, digital products are non-refundable.
• Final sale or clearance items — Items marked as “Final Sale” at the time of purchase are not eligible for returns or refunds.

Need a different size, color, or variant? We’re happy to help with exchanges!

The fastest way to get the right item is:

1. Initiate a return for the original item by emailing support@breezepod.io with your order number and the item you’d like instead.
2. We’ll ship the new item as soon as we confirm availability. If you prefer, you can also place a new order right away, and we’ll process your return refund separately.

For exchanges due to personal preference, the customer is responsible for return shipping costs. The replacement item will be shipped at no additional charge once we receive the original item.

Exchanges are subject to product availability. If the item you want is out of stock, we’ll notify you immediately and offer a full refund or help you find a suitable alternative.

We take great care in packaging and shipping every BreezePod order. However, if your item arrives damaged, defective, or is not what you ordered, we will make it right immediately.

Here’s what to do:

1. Contact us within 48 hours of receiving your order by emailing support@breezepod.io.
2. Include photos of the damaged or defective item, as well as the packaging it arrived in. This helps us improve our shipping process and resolve your issue faster.
3. Provide your order number so we can quickly locate your purchase.

Once we verify the issue, we’ll offer you the choice of:

• A full refund (including original shipping costs)
• A free replacement shipped to you at no extra cost
• A store credit for the full amount, if you prefer

If you notice a defect after the 48-hour window but within the 30-day return period, please still reach out. We evaluate these situations on a case-by-case basis and always aim to find a fair solution.